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Additional Modules Available:
Sales Opportunity Module
Follow-up of opportunities from first contact to closing, invoice and payment!
Sales professionals need to manage complex sales cycles. eLink provides your sales organisation with a proven methodology for efficiently managing the sales process. Pre-defined views allow the sales team to quickly review new leads and existing opportunities, schedule follow-up meetings or activities, and provide management with consistent and accurate forecasts.
By providing immediate access to complete customer/prospects profiles and account history, your sales team can respond more quickly to customer requirements resulting in increased revenues and customer satisfaction.
eLink adapts itself to your way of working and allows you to integrate your sales methodology.
Reports - eLink's query and selection module provides the manager with "out of the box" reports and charts as well as a powerful wizard to create your own queries.
Marketing Module
eLink allows you to manage your marketing campaigns and related events.
The eLink marketing module generates target lists of contacts and companies according to your own criteria. It allows you to select a template document which is then personalised and sent via mailing, fax-mailing or emailing to each target contact.
You can then follow and analyze the result of your campaigns (i.e. number and names of people who registered to a particular event, attended the event and who decided to buy).
Timesheet Module
Manage your hours per project, expenses and mileage claims easily with eLink Timesheet Module.
Allows you to automatically import your diary entries and to do list activities for a day or week and then allocate them against their relevant projects (and detail the mileage and expense claims). These are then summarised by project, making it easy to see how many hours/days have been spent on a given project so far.
Helpdesk Module
The Helpdesk Module allows you to create and manage cases (support, r & d requests, bugs, training requirements) for your customers. Easy assignment of cases to your technicians and a case management dashboard with reports on outstanding cases (by type, by technician, by age).
Optionally (this requires additional ‘contact user’ licences) the Helpdesk can include a customer extranet for your customers to login to and see the progress on their open helpdesk cases, view past cases, add new helpdesk cases and even upload relevant attachments to help you solve the case. When a case is closed the customer can even leave feedback on their satisfaction (or not) with the way their case was handled.
